At Svelandre.com, we want you to love what you receive. If something isn't right, the policy below explains how exchanges, returns, cancellations, and defective/wrong/missing item claims work. All requests are raised by emailing Support@svelandre.com.
Size Exchanges
You may exchange any product for a different size within 5 days of receiving it, provided it is unused and in its original, good condition.
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A nominal reverse-logistics fee of ₹100 applies to size exchanges.
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The exchange is processed once we receive and approve the returned product.
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A size exchange can be availed only once per original order.
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If your requested size is unavailable, we will offer you an alternative or a refund (subject to the refund terms below).
To raise a request, email Support@svelandre.com.
Returns
Products can be returned within 5 days of receipt if they are unused and in good condition.
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Refunds are issued to your original payment method. For Cash on Delivery (COD) orders, refunds are made by bank transfer or UPI to the account details you provide when raising the request.
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A processing fee of ₹200 is deducted towards handling and logistics. This handling & logistics charge is non-refundable.
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The balance amount is refunded within 3–5 business days after we receive and approve the returned product.
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Products must be returned in the same condition as shipped. Poor condition or damage on return may reduce or void the refund.
To raise a return request, email Support@svelandre.com with the reason for return. Refunds are processed on approval.
Cancellations
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Orders can be cancelled free of charge before dispatch. Email us as early as possible so we can stop the shipment in time.
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Pre-paid orders cannot be cancelled once they have been dispatched. If you no longer want the order after dispatch, it will be treated as a return under the Returns section above, and the ₹200 handling & logistics charge will apply.
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COD orders can be cancelled before dispatch at no charge. Refusing delivery of a dispatched COD order repeatedly may affect eligibility for COD on future orders.
To raise a cancellation request, email Support@svelandre.com with the reason. Cancellations are processed on approval.
Defective, Wrong or Missing Products
We stand behind what we ship. We accept claims for defective, wrong, or missing products within 5 days of delivery, and we resolve genuine cases at no cost to you.
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For any wrong, missing, or defective product claim, a clear 1–2 minute unboxing video is required to process the claim. We may make goodwill exceptions for obvious cases at our discretion.
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Natural stone bracelets: if you experience a genuine defect within [warranty period — see note] of delivery, we are committed to promptly addressing and resolving it.
To raise a claim, email Support@svelandre.com with your order reference and the unboxing video.
Non-Returnable Items
Svelandre Wellness products cannot be exchanged or returned. If you have an issue with a wellness product, please contact our Customer Support Centre (CSC) at Support@svelandre.com and we will do our best to help.
Sale & Discounted Items
Items purchased on discount or during a promotion are covered by this policy on the same terms as full-price items, unless stated otherwise at the time of purchase.
Questions? Contact us at Support@svelandre.com, Mon–Fri, 11am–6pm.